Customer care is about how you want to manage your relationship with your customers, their journey with you and what you want to achieve. We can help you and your customers, to keep them happy and optimize your revenue stream.
Starting with the first contact via a portal, 1-1 communication channels or via e-Commerce up to reporting, dashboards with KPIs. We can provide the platform in combination with our billing solutions or your existing systems.
We can help you:
- Manage product and customer data
- Centralize communication via portal, e-mail, socal and marketing campaigns
- Transactions via webshops including invoicing and payments
- Service & support, ticketing and onboarding processes
- Information management: MDM, monitoring and reporting
Integration with your existing CRM systems is always possible. We have experience with integrating Salesforce, SAP, SuiteCRM and ORO CRM/e-Commerce. If you have a different CRM system, please challenge us!